Refund policy

At Pet Drive, we want you to feel confident when shopping with us. If you experience an issue with your order, please contact our customer support team and we will review your request as promptly as possible.

For any questions regarding returns, refunds, damaged items, or incorrect products, please contact us at hello.servicecustomer@yahoo.com.

Returns

To request a return, you must contact us first at hello.servicecustomer@yahoo.com with your order number and a clear description of the issue.

Returns must be requested within 14 days of delivery.

To be eligible for a return, the item must be:

unused
in its original condition
in its original packaging
not damaged due to misuse, normal wear, or improper handling

Items returned without prior approval may not be accepted or processed.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including:

used items
washed items
items damaged after delivery
items returned without original packaging
personalized or custom-made items, if applicable

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at hello.servicecustomer@yahoo.com as soon as possible after delivery.

To help us review your request, please include:

your order number
a description of the issue
clear photos of the item
clear photos of the packaging, if relevant

We may request additional information in order to evaluate the issue and provide an appropriate resolution.

Refunds

Once your request has been reviewed and approved, your refund will be processed to the original payment method whenever applicable.

Refunds are not issued automatically and must first be reviewed and approved by our support team.

Please note:

original shipping fees are generally non-refundable unless the issue was caused by an error on our side
refunds may take several business days to appear depending on your payment provider or bank
if a return is required, the refund may be issued after the returned item has been received and inspected

Late or Missing Refunds

If you have not yet received your refund after confirmation has been issued, please first check with your bank or payment provider, as processing times may vary.

If you still need assistance, contact us at hello.servicecustomer@yahoo.com.

Exchanges

We only replace items when appropriate and subject to review. If you received a defective or incorrect item and would like an exchange, please contact hello.servicecustomer@yahoo.com with your order details and supporting photos.

Return Shipping

If a return is approved, return instructions will be provided by email.

Customers must not send items back without prior authorization.

Unless otherwise agreed or required by applicable law:

customers are responsible for return shipping costs
original shipping charges are not refundable
we are not responsible for returned parcels lost in transit without valid tracking